Abstract
Quality Service delivery in this study signifies the various ways and manners in which lecturers perform their assigned responsibilities with the aim of improving learning. The purpose of the study is to evaluate quality of university lecturers' service delivery in south – south geo-political zone of Nigeria in the 21st century. The study employed the descriptive survey design. The population of the study consisted of sixteen thousand, three hundred and ninety (16,390) lecturers from nineteen universities in the South-South Geo-political zone of Nigeria. A sample of 390 lecturers was used for the study. Multistage sampling procedure involving, simple random sampling, Taro Yamen Formula and stratified random sampling techniques were used to select the sample. The instrument used for data collection was self-developed questionnaire titled 'Quality of Lecturers Service Delivery Questionnaire' (QLSDQ). The face and content validation of instrument was done by three experts in measurement and evaluation while the internal consistency reliability of the instrument was established at .89 using Cronbach alpha method. Four research questions and one hypothesis guided the study. The data collected were subjected to analysis using percentages, bar chart and standard deviation to answer the research questions while student t-test was used to test the hypothesis at 0.05 level of significance. One of the findings revealed that lecturers at the universities of south-south geo-political zone of Nigeria are qualified to achieve quality service delivery within the classroom. Also, lecturerspossess the right strategies and can adopt self-development strategies to ensure quality service delivery. It was thus recommended that lecturers and government work together to ensure improvement in the delivery of quality services within the classrooms in Nigerian universities.